Terms and Conditions for the Use of Selpflow
1. Scope
These Terms and Conditions ("Terms") govern the contractual relationship between you, the customer ("User"), and us, Selpflow ("Provider"), regarding the use of our web application and services.
The service provider is Selpflow, reachable via email: info@selp.life.
The contractual language is English. Lithuanian translations may be provided for convenience, but in case of discrepancy, the English version prevails.
2. Subject of the Contract
Selpflow provides personalized digital fitness programs, consisting of either: a Workout Program, or a Workout + Nutrition Program.
After completing a one-time payment, the User will receive access to the purchased program via: an on-screen web view within the application, a downloadable PDF from the program page, and a copy sent to the User's email address.
Programs are tailored based on information provided by the User. Selpflow does not guarantee specific results or outcomes.
3. Health and Safety Disclaimer
Selpflow is not a medical service and does not provide medical diagnoses, treatments, or therapeutic advice.
The content provided is for informational and educational purposes only and must not replace consultation with a licensed medical professional.
Users should consult a physician before starting any new diet, fitness, or exercise program, particularly if they: are minors, are pregnant or breastfeeding, suffer from chronic diseases, cardiovascular problems, metabolic disorders, injuries, or other conditions that could be aggravated by diet or exercise.
Use of Selpflow services is strictly at the User's own risk.
4. Payment Terms
Payment is made through Stripe.
All purchases are one-time transactions. There are no subscriptions, recurring charges, or automatic renewals.
Prices displayed at the time of purchase include all applicable taxes.
5. Right of Withdrawal / Refunds
Under EU law, consumers normally have a 14-day right of withdrawal for digital goods.
However, by completing the purchase, the User expressly agrees that Selpflow begins execution of the contract immediately by generating and delivering the personalized program, and acknowledges that the statutory right of withdrawal is waived.
Therefore, all purchases are final and non-refundable.
6. Intellectual Property
Users are granted full rights of use over the personalized program delivered to them. They may store, share, or resell the program at their own discretion.
Selpflow retains ownership of the software, algorithms, and platform that generate such programs.
7. User Obligations
Users must provide truthful and accurate information to allow Selpflow to generate suitable programs.
Users are responsible for ensuring they have the necessary equipment, tools, and environment to perform exercises safely.
Users may not misuse the web application for unlawful purposes or in a manner that could damage Selpflow's reputation.
8. Availability of Services
Selpflow strives to ensure continuous availability of the service but cannot guarantee uninterrupted or error-free operation.
Temporary downtimes may occur due to maintenance, technical failures, or external factors.
9. Liability
Selpflow is liable only for damages caused by intent or gross negligence.
Liability for personal injury, death, or health damage caused by negligence remains unaffected.
Beyond that, Selpflow is not liable for indirect damages, lost profits, or fitness/nutrition outcomes not achieved.
10. Governing Law and Jurisdiction
These Terms shall be governed by the laws of the Republic of Lithuania, excluding conflict of law rules.
The exclusive place of jurisdiction for all disputes arising from or related to these Terms is Vilnius, Lithuania, provided that the User is a business entity or has no general jurisdiction in Lithuania.
11. Customer Support
All inquiries or complaints regarding the service may be submitted via email: info@selp.life.
12. Final Provisions
If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected.
Selpflow reserves the right to update these Terms. The version in force at the time of purchase applies.
Appendix - Cancellation Policy / Right of Withdrawal
Right of Withdrawal
You have the statutory right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Selpflow, info@selp.life) by means of a clear statement (e.g., an email) of your decision to withdraw from this contract. You may use the model withdrawal form set out below, but its use is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiry of the Right of Withdrawal
In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights, the right of withdrawal does not apply to contracts for the supply of digital content if the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.
By completing a purchase on Selpflow, you expressly agree that we immediately begin generating and delivering your personalized program and you acknowledge that you lose your right of withdrawal once delivery has started.
Therefore, all purchases are final and non-refundable.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract, provided the right of withdrawal has not expired as described above.)
To: Selpflow, Email: info@selp.life
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the provision of the following service: [please insert program purchased]
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is sent on paper):
- Date:
(*) Delete as appropriate.
For questions or support, please contact: info@selp.life